Back and Next - Back and NextNawec: Going back to bad ways
Tuesday, December 4, 2007
Kindly allow me space in your illustrious paper to express my humble views on a very pertinent issue. Your readers will all agree with me, I am sure, that for about a year now, Nawec had been doing very well, particularly since the inception of the new management.
Ho
wever, of recent, there have been a series of undesirable developments with Nawec reverting back to their old habits. Power outages are becoming ever more frequent. What could be responsible for that?
In many other countries, the power company would have publicised the reasons for the power failure. However, it seems that the present management of Nawec – like its predecessors - does not have the simple courtesy to do this. That is the kind of insensitive attitude that Nawec has always manifested towards its customers.
It is high time that Nawec shows respect for the general citizenry. People who visit Nawec offices know what I am talking about. When you walk in to pay your bill, you usually have to join an unnecessarily long queue. Sometimes, these queues are long merely because only one cashier is working while others sit around chatting, misusing telephone lines or generally just being of no use. The worst thing is that if one is frustrated enough to walk off in disgust, they quickly come to disconnect. Their disconnection is one of their most efficient operations if not the only efficient one.
I also wonder why Nawec is unwilling to follow Gamtel’s example by introducing prepaid meters across the board. Is it because some members of their staff have a vested interest in maintaining the old system – which after all is very cumbersome.
Th
ere is also the need for Nawec to open more branches. For example, many customers in the Senegambia Area, Kololi, Kotu, Bijilo and the surrounding areas have to go a long way just to pay their bills or buy cash power units.
It
is high time that Nawec lived up to its responsibilities and alleviates the plight of its longsuffering customers.
Manlaffi Manneh
Kerr Serign
Ho
wever, of recent, there have been a series of undesirable developments with Nawec reverting back to their old habits. Power outages are becoming ever more frequent. What could be responsible for that?
In many other countries, the power company would have publicised the reasons for the power failure. However, it seems that the present management of Nawec – like its predecessors - does not have the simple courtesy to do this. That is the kind of insensitive attitude that Nawec has always manifested towards its customers.
It is high time that Nawec shows respect for the general citizenry. People who visit Nawec offices know what I am talking about. When you walk in to pay your bill, you usually have to join an unnecessarily long queue. Sometimes, these queues are long merely because only one cashier is working while others sit around chatting, misusing telephone lines or generally just being of no use. The worst thing is that if one is frustrated enough to walk off in disgust, they quickly come to disconnect. Their disconnection is one of their most efficient operations if not the only efficient one.
I also wonder why Nawec is unwilling to follow Gamtel’s example by introducing prepaid meters across the board. Is it because some members of their staff have a vested interest in maintaining the old system – which after all is very cumbersome.
Th
ere is also the need for Nawec to open more branches. For example, many customers in the Senegambia Area, Kololi, Kotu, Bijilo and the surrounding areas have to go a long way just to pay their bills or buy cash power units.
It
is high time that Nawec lived up to its responsibilities and alleviates the plight of its longsuffering customers.
Manlaffi Manneh
Kerr Serign
Author: DO
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